Returns & Exchanges

For www.astrthelabelofficial.com

 

At ASTR The Label, we want you to love your purchase! If for any reason you are not fully satisfied with your order, please review the following return guidelines.

1. Return Window

We offer a 30-day return window from the date your order was delivered. Returns must be made within this period to be eligible for a refund.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The item must be in its original condition, unworn, unwashed, and with all tags still attached.

  • Items must be returned in the original packaging.

Non-Returnable Items:

  • Final sale items

  • Items marked as non-returnable

  • Gift cards

  • Lingerie, intimates, swimwear (if applicable)

  • Any item not in original condition or with missing tags will be rejected.

3. How to Start a Return

To begin your return process, follow these steps:

  1. Contact Customer Service at [customerservice@astrthelabelofficial.com] within the return window to initiate your return request.

  2. Provide your order number and reason for return.

  3. You will be provided with a return authorization and instructions on how to ship your item(s) back to us.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

  • We recommend using a trackable shipping service to return items. We are not responsible for items lost or damaged during return shipping.

5. Refunds

Once your return is processed and approved:

  • Refunds will be issued to the original method of payment.

  • Original shipping fees are non-refundable unless the item was damaged, defective, or incorrect.

  • Please allow 7–10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

6. Exchanges

We do not offer direct exchanges.
If you would like a different size, color, or item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please contact customerservice@astrthelabelofficial.com immediately with your order number and photos of the damaged item.

  • We will provide a resolution, including a full refund or a replacement, if applicable.